Where a delivery charge applies, you must inform the consumer of this fact as well as stating the amount of the charge. You must also provide information about the arrangements for delivery, including the time by which you will deliver the goods.

For distance contracts and off-premises contracts (contracts agreed away from the trader’s business premises – in a consumer’s home, for example) where the consumer has the right to cancel, you must provide information about the procedures for exercising the right to cancel.

In cases where you cannot reasonably calculate delivery charges in advance, you need only inform the consumer that there will be a delivery charge. However, such cases are likely to be rare – for example, where a trader does not normally arrange delivery but agrees to do so as a one-off arrangement with an individual consumer.

Where the consumer buys at a distance or makes an off-premises contract, they usually have the right to cancel the contract without giving a reason. The cooling-off period, during which this right can be exercised, is 14 days from delivery. Where the consumer uses the right to cancel, the trader must refund the price paid, plus the standard outward delivery charges.

If the consumer has paid for a premium delivery service – for example, to receive the goods more quickly than normal – you need only refund the amount which would have been charged for the least expensive type of standard (that is, common and generally acceptable) delivery available to that consumer.

If the consumer had to pay a higher delivery charge than your least expensive method, solely because of the delivery location, then the whole of that delivery charge must be refunded.

If a consumer has the right to cancel an order because there is something wrong with the goods – for example, they are faulty or not as described – then they are entitled to a full refund of all delivery charges, including premium delivery charges.

Where the consumer exercises the right to cancel, return delivery costs are your responsibility unless you informed the consumer, before the contract was made, that they would have to return goods on cancellation.

If you do make it the consumer’s responsibility to return goods on cancellation, you should provide clear instructions about how the return can be done, but you must not impose unreasonable restrictions or requirements. For example, you can recommend a courier, but you cannot stop the consumer using their own choice of courier.


If you arrange collection or return postage yourself, you can only charge the direct cost of this. You should consider carefully whether you ought to offer to arrange returns and collection yourself, as doing so can offer several advantages. You may be able to offer the service at a lower cost than would be available to an individual consumer and you will have more control over the process. Where the goods are bulky, or for some other reason are not normally carried by the postal or courier services available to consumers, there may be no reasonable alternative but for you to arrange collection and returns.

Where the consumer has the right to return goods – for example, because they are faulty or misdescribed – they are entitled to have the goods collected free of charge or to be reimbursed for the reasonable costs of returning them.



When you agree to deliver goods to a consumer, the risk of loss or damage in transit lies with you. You must not offer consumers protection against loss or damage (such as ‘insured delivery’) at an extra cost. However, you are free to protect your business against these risks at your own cost – for example, by using a tracked and/or insured delivery service as standard.

The law is less clear about the risk of loss or damage when goods are being returned to you. In some cases, the consumer may be responsible, but in other cases the risk may lie with you. If you take responsibility for arranging the return process, you are likely to be better able to manage these risks than if you simply require the consumer to make their own arrangements.


A Direct Debit can only be set up by the organisation to which you’re making the payment. Normally, you sign a mandate that gives the company permission to take funds from your account in an agreed way – like a monthly gym membership or your mobile phone bill. It normally confirms who’s receiving the payment, the account to be debited, the amount and the dates of the payment. You‘re protected under the Direct Debit Guarantee scheme so that any amount debited in error is refunded immediately.

A wish list, wishlist or want list is an itemization of goods or services that a person or organization desires. The author may distribute copies of their list to family, friends, and other stakeholders who are likely to purchase gifts for the would-be recipient or to offer some of the listed items for sale

The Consumer Rights Act ensures that sellers pay for the return of faulty or damaged goods and means that you should be reimbursed for delivery costs. If you are asked to return the goods, you should enquire with the retailer to ensure that they will be insured against further damage that may occur in transit.

yes , you have the right to cancel the order before  the first  24  hours have been 

Ecommerce order tracking allows you to monitor all of your online orders and shipments and communicate the order status to your customers at any point in time. Ecommerce order tracking includes features like shipment tracking, estimated delivery dates, and frequent updates on the order status. Together, these things play a key role in the customer experience, letting buyers know what to expect for their delivery and being notified of any delays. mauris scelerisque parturient adipiscing pretium ac eget consectetur.